At Nest Pills, we are committed to ensuring that your order reaches you safely and correctly. If there is an issue with your order, please contact our customer support team and we will be happy to assist you.

Refunds

A refund may be considered in the following situations:

  • You received a damaged or defective product.
  • You received the wrong product.
  • Your order was cancelled before dispatch.
  • Your order could not be delivered due to an issue caused by us.

Refund requests must be submitted within 7 days of delivery. Customers may be required to provide photographs or other details to help us verify the issue.

Once your request is approved, the refund will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.

Reshipment / Replacement

If your order arrives damaged, defective, incorrect, or is lost during transit, we may offer a replacement or reshipment after verifying the issue.

A replacement shipment will generally be sent to the original shipping address provided with the order. Please ensure that your delivery information is correct when placing your order.

Non-Refundable Situations

Refunds or replacements may not be available when:

  • The customer entered an incorrect or incomplete shipping address.
  • The product has been opened, used, or damaged after delivery.
  • The customer refuses or fails to accept the delivery.
  • The request is made after the applicable return/refund period.
  • The issue is caused by circumstances outside our reasonable control.

How to Request a Refund or Reshipment

Please contact our customer support team with:

  1. Your order number.
  2. A description of the issue.
  3. Photos or other evidence, if applicable.

Our team will review your request and provide the appropriate resolution.

Important

For health and safety reasons, certain products may not be eligible for return once delivered or opened. Refunds and replacements are subject to verification and applicable laws and regulations.

Nest Pills reserves the right to review each request individually and determine the appropriate resolution.